Terms & Conditions

Services

Seal Sure Ltd offers professional drainage services including unblocking, repairs, CCTV surveys, and general maintenance.

Seal Sure Ltd is a registered company in England and Wales with Companies House ID 16553492 and whose registered address is Flat 113 Poplar Court Gap Road, London, England, SW19 8JW.

Payment Terms

Payment Methods

Seal Sure Ltd accepts payment by major credit/debit cards, and other methods as agreed at the time of booking. Payment details will be confirmed in your service quotation or invoice.

Deposits and Prepayments

For certain works, a deposit or prepayment may be required prior to commencement of services. This will be clearly stated in your quotation or booking confirmation. Work will not begin until the required deposit has been received.

Balance Payments

The remaining balance must be paid immediately upon completion of the agreed works, unless alternative payment terms have been agreed in writing by Seal Sure Ltd. Invoices are due for payment within 7 calendar days of the invoice date unless otherwise stated.

Late Payments

In the event of late payment, Seal Sure Ltd reserves the right to charge interest and administration fees in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended. Continued non-payment may result in the suspension of further services and/or legal recovery proceedings.

Quotations and Estimates

All quotations and estimates provided by Seal Sure Ltd are valid for 30 days from the date of issue, unless otherwise specified. Prices are subject to change if the scope of work changes or unforeseen issues are identified during service delivery.

Disputed Charges

If you believe an invoice is incorrect, you must notify Seal Sure Ltd in writing within 5 working days of the invoice date. Failure to raise a dispute within this time frame will be deemed as acceptance of the invoice amount.

Ownership of Goods and Materials

Any materials or parts supplied by Seal Sure Ltd remain the property of the company until full payment has been received. The company reserves the right to remove or reclaim materials in cases of non-payment.

Cancellations and Refunds

If you book a service with us remotely (for example, by phone, email, or online), you have the right to cancel your booking within 14 days of the date you made it, in accordance with the Consumer Contracts Regulations 2013.

However, if you have requested that we start work before the end of this 14-day cancellation period (for instance, in emergency or urgent situations), you acknowledge that you may lose your right to cancel once the work has begun and materials have been used or installed.

How to cancel

To cancel your booking, please contact us as soon as possible using one of the following methods:

Please include your full name, contact details, booking date, and details of the service scheduled.

Refunds

If you are entitled to a refund, we will process it as quickly as possible, and no later than 14 days after confirming your eligibility for a refund. Refunds will be made using the same payment method originally used, unless otherwise agreed.

Refunds will be issued for:

Non-Refundable Circumstances

We cannot offer refunds where:

Liability and Disclaimer

The information provided on the Seal Sure Ltd website is for general informational purposes only. While we make every effort to ensure that the information on this site is accurate, complete, and up to date, we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, or services contained on it.

Any reliance you place on such information is therefore strictly at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Seal Sure Ltd, including its directors, employees, contractors, and agents, shall not be liable for any loss, damage, or expense of any kind - whether direct, indirect, incidental, consequential, or otherwise - arising from:

While Seal Sure Ltd takes great care in delivering all drainage and repair services to a professional standard, our liability for any claim arising from the performance of those services shall be limited to:

We do not accept liability for:

Professional Advice Disclaimer

Content on this website does not constitute professional, technical, or legal advice. You should not rely solely on website content when making decisions related to drainage systems, property maintenance, or repairs. For personalised advice or quotations, please contact Seal Sure directly.

Complaints

Seal Sure is committed to delivering a high standard of service to all our customers. We value all feedback and take complaints seriously, viewing them as an opportunity to learn and improve. This policy sets out how customers can make a complaint and how we will handle it.

Our Commitment

We aim to:

How to Make a Complaint

If you are unhappy with any aspect of our service, please contact us as soon as possible so we can put things right.

You can make a complaint by calling our Customer Service Team on 0333 006 9049 during office hours (Monday–Friday, 9:00am–5:00pm) or by sending an email to hello@seal-sure.co.uk.

Please include:

If You’re Not Satisfied

If you remain dissatisfied after receiving our response, you can request that your complaint be reviewed by a senior manager or director. They will re-examine your case and provide a final written response within 10 working days.

If, after our final response, you still feel your complaint has not been resolved fairly, you may be entitled to refer the matter to an alternative dispute resolution (ADR) service, such as the Consumer Ombudsman or TrustMark (if applicable to the nature of work carried out).

Record Keeping and Continuous Improvement

All complaints are recorded and reviewed regularly by management to identify trends and areas for improvement. This helps ensure that our services continue to meet the high standards our customers expect.

Confidentiality

All complaints will be handled in the strictest confidence. Personal data collected during the complaints process will be processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR)

Governing Law

This Complaints Policy, and any dispute or claim arising out of or in connection with it (including any non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

Both Seal Sure Ltd and the customer agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises from or relates to this policy or the services provided by the company.

Nothing in this clause affects your statutory rights as a consumer under UK law. You are entitled to seek advice or assistance from consumer protection bodies such as Citizens Advice or Trading Standards at any time before, during or after the complaints process.

Contact Us

If you have any questions about these terms, please contact us via: