Privacy Policy

Introduction

Seal Sure Ltd respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.

By using our website or providing your information to us, you agree to the terms of this policy.

Who We Are

Seal Sure Ltd is a registered company in England and Wales with Companies House ID 16553492 and whose registered address is 14 Dearden House West Gate London W5 1BS

Seal Sure Ltd is the data controller of any personal information collected through this website or in the course of providing our drainage and repair services.

What Information We Collect

We may collect and process the following types of personal data:

• Contact details: name, address, email and phone number.
• Service details: information about your property, drainage system and requested work.
• Payment information: billing details and limited transaction data (processed securely via third-party payment providers).
• Technical data: IP address, browser type, operating system and website usage (via cookies/analytics).
• Communication data: messages, emails, or feedback you send us.

How We Use Your Information

We use personal data only when we have a lawful basis to do so. This includes:

• To provide and manage our drainage and repair services.
• To communicate with you regarding bookings, estimates, or service updates.
• To process payments and issue invoices or receipts.
• To improve our website, services, and customer experience.
• To comply with legal obligations and respond to lawful requests from public authorities.
• To send service-related updates or marketing communications (only where you have given consent).

We do not sell, rent, or trade your personal information to third parties.

Lawful Bases for Processing

Under the UK GDPR, we rely on one or more of the following lawful bases for processing your data:

• Contractual necessity: processing required to perform the service you requested.
• Legal obligation: to meet tax, accounting or other statutory duties.
• Legitimate interests: for business operations, improvement and fraud prevention (with safeguards).
• Consent: where you have explicitly agreed (e.g. marketing emails).

Data retention

We retain personal data only as long as necessary for the purpose collected and to satisfy legal and accounting requirements. Typical retention periods:

• Service-related records: up to 7 years (tax, record-keeping).
• Enquiry/contact data (no service provided): up to 12 months
• Marketing data: until you withdraw consent.

Data security

We implement appropriate technical and organisational measures to protect personal data from unauthorised or unlawful processing and against accidental loss, destruction or damage. Measures include:

• Secure servers and encrypted communications (SSL/TLS).
• Access controls and staff training on data protection.
• Regular review of security and data-handling procedures.

Sharing your information

We may share personal data with:

• Trusted service partners (e.g. engineers, payment processors, IT providers) who act on our instructions.
• Professional advisers (accountants, auditors) where necessary.
• Regulatory or law enforcement authorities where required by law.

All third parties are required to protect your data and process it only as instructed by us.

Your data protection rights

Under the UK GDPR you have the following rights (subject to legal exemptions):

• Access: request a copy of your personal data.
• Correction: have inaccurate data corrected.
• Erasure: request deletion of your data (right to be forgotten).
• Restriction: limit how your data is used.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or for direct marketing.

To exercise any right please contact us at hello@seal-sure.co.uk. We may need to verify your identity before responding. We will respond to valid requests within the timeframes required by law.

Cookies

Our website uses cookies and similar technologies for functionality, analytics and performance. You can manage or disable cookies through your browser settings.

Marketing communications

If you opt in to receive marketing (email or SMS) you may unsubscribe at any time using the unsubscribe link in messages or by contacting us directly at hello@seal-sure.co.uk.

International data transfers

We primarily store and process data within the United Kingdom. Where transfers outside the UK are necessary we will ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

Updates to this policy

We may update this policy to reflect changes in law or our practices. The latest version will be published on this page with the revision date below.

Contact Us

If you have any questions about this privacy policy, please contact us via:

• Email: hello@seal-sure.co.uk
• Telephone: 0333 006 9049
• Address: 14 Dearden House West Gate London W5 1BS